magicclean


	TERMS AND CONDITIONS

	1. In accordance with PCO, all information provided by Customer is merely for regular company operation and kept in strict confidentiality.

	2. All services should be used before the valid date. The expired plans will become void.

	3. For the sake of Customers’ convenience, Customers can request for key-drop service for which a receipt will be issued. In case of loss of the key by Company, Company will compensate Customer by a maximum of $300.

	4. If Customer requests booking of service on a designated date and time, Customer should apply to Company by three working days in advance so as to allow arrangement to be made.

	5. If Customer wants to cancel or amend the booked services, Customer should make a request to Company by phone no less than two working days earlier than the booked date. If the request is made by less than one working day earlier, Customer is subject to a surcharge of $100.

	6. Customer is entitled to change the service attendant appointed by Company. Under no circumstances should refund be entertained.

	7. The service date is subjected to the final confirmation of Company. Company will directly contact Customer to finalise the date service to be provided.

	8. Customer will be charged HK$100 surcharge for using service on any public or statutory holidays (except Sunday which is not any statutory holiday at the same time).

	9. If Customer’s flat is located in Outlying Islands or at village houses, Company will ask for a surcharge of $100 every time from Customer.

	10. If Customer is late by or more than 15 minutes of the booked time, Company reserves the right to refuse overtime work for Customer.

	11. If Customer is late by or more than 30 minutes of the booked time, Attendant of Company will drop a visit acknowledgement to Customer and leave. Customer should book for the service time again and is charged $100 for executive fee.

	12. If Attendant of Company is late resulting in a shortened period of service time, Company will arrange to supplement the time difference at next visit. No cash compensation or any kinds of compensation will be made.

	13. If the regular service time is shortened caused by private reasons or other incidents of Customers, the remained service time will not be supplemented.

	14. In case of hoisting of Typhoon Signal No.8 or announcement of Black Rainstorm Warning, all booked service will be automatically cancelled. Customer is required to re-arrange another service time. If the warning(s) is(are) cancelled by or at 12:00pm, the booked service in the afternoon session will remain scheduled.

	15. All items to be noticed should be informed to Company every time before the service starts.

	16. The valid period of service plan commences from the first service day.

	17. Customer is forbidden to hire our attendants directly to comply with the terms of contract between Attendants and Company. Otherwise, Company is eligible to claim losses from Customer and reserves the rights to take legal actions.

	18. Customer should provide vacuum cleaner, mop, bucket, wiping cloth, window scrubber and detergents of all kinds to Attendant for the service. Customer should provide adequate and appropriate equipment and detergents in order to ensure good quality services.

	19. All pets should be kept in cages to enable smooth services.

	20. All valuable belongings must be locked properly to avoid misunderstanding or losses. Attendants of Company are not responsible for taking care or handling any valuable properties of Customer.

	21. In case of losses of property, Customer should report to police and Company at once. Company will try her best to assist and provide any information.

	22. If any object is broken during the service of Attendant and there is adequate evidence that this is caused by Attentant, Company will compensate a maximum of $100 to Customer in total.

	23. Customer is responsible to ensure the working environment for our service is safe. If Attendant finds the job a threat to his/her safety, unreasonable or out of the scope of service, he/she is eligible to refuse taking up the services.

	24. Customer must not contact Attendant directly to ask for extra work. If necessary, Customer should contact Company Service Hotline at 2904 8878. Company will try to arrange.

	25. If Customer takes the Service Plan of Moving In (cleaning of empty flat), Service does not include cleaning of sand and stones or transporting of bulky objects.

	26. Company will cease the cleaning services if Customer cannot pay service charge in advance on time or there are other charges overdue. All payments are calculated and settled in Hong Kong dollars.

	27. Company only provides services at the address reported on the application form. Company is eligible to refuse to provide services at other different locations.

	28. If Customer moves out, Customer should apply for change of address for service. If service cannot be provided at new address, the balance carried forward will be refunded to Customer.

	29. If Customer is found to have provided false or fake information, Company is entitled to stop providing further service and charge $250 per job regarding previously completed jobs.

	30. All Attendants are protected under Labour Ordiance. If Customer or Attendant does not report overtime to company resulting in work accidents, Customer is subject to legal liabilities.

	31. Company has total rights to change, delete, alter or amend the terms of service at any time. All amendments are immediately effective on announcement by Company to Customer.

	32. Customer can terminate the service at any time. However, no refund of the remained balance will be paid by Company.

	33. Company is not responsible for any fee, charges, losses or compensation resulting from the service provided by Company.

	34. Company has total right to terminate agreement with Customer immediate or suspend service temporarily.

	35. Customer must agree and allow Company to use his/her personal information provided in the agreement for internal circulation, settling debts, direct sales and market research.

	36. Registered Customers are required to settle all payment in his/her account. Customer must bear the risk of payment by mail and expect 7 days for postal delivery. All payments are only acknowledged to have settled on actual receipt.

	37. Company staff will issue a receipt to Customer for proof of payment if Customer settles the payment by cheque, direct deposit in Company’s bank account or cash before service day.

	38. All disputes regarding the terms and conditions of this agreement or approval of application is subject to the final decision of Company